Return & Warranties

    

Before You Return Your Product...

  • Our technical support engineers are trained to troubleshoot your application problems.
  • Please feel free contact support team to see if they can assist you, before you return your product.
  • If you do need to return your product,Technical Support will issue you an RMA number.
  • SDK Systems operates a 12 month “Return to base” warranty system as standard.
  • The customer is responsible for carriage charges involved in returning the suspect item for repair.
  • SDK Systems will bear the carriage charges when returning the item to the customer.
  • Where possible, SDK Systems will repair the item in-house.
  • It may be necessary to return faulty items to their original manufacturer for repair which can involve additional delay.
  • Where an RMA number has been issued by us within 14 days of purchase and the item has been confirmed faulty, a replacement may be supplied at our discretion
  • If an item is being returned for credit, it must be complete with all packaging, software, accessories and documentation and be in suitable condition for resale.
  • Where this is not the case, a restocking fee of 15% of the original invoice value of the item will be applied.
  • Items returned to SDK Systems without a valid RMA number will not be accepted.
  • Any carriage charges involved in returning the item to the customer will be charged to the customer’s account.
  • Items returned to SDK Systems in unsuitable packaging or items damaged in transit will not be accepted.
  • Any carriage charges involved in returning the item to the customer will be charged to the customer’s account.
  • RMA numbers issued will be valid for 14 days only. If an item has not been received within that time, the RMA will be closed and another application will need to be made.
  • Where an item is returned for repair under warranty but is found to be without fault after test, a standard charge of 120$ + VAT will be applied to cover the costs of administration.

 

Additional Systems Conditions

  • SDK Systems understands that the end users of the Systems line of products will need/want to alter their systems for their final configuration.
  • SDK Systems recognizes that some of these alterations will be done for convenience or proprietary reasons.
  • Customers must notify SDK Systems technical support prior to any and all alterations and customizations of their originally configured systems.
  • This will provide SDK Systems with a better understanding of the usage of its systems and any/all issues that may arise from the alteration/customization.
  • SDK Systems in no way assures the alterations/customizations will work and the decision to proceed is the sole discretion of the customer.
  • SDK Systems strongly urges any/all additions to their Systems only include PC104, PC104+, Mini PCI or Mini PCI Express adapters internal to the specific system.
  • Any alterations to the system components may result in operational failure and subsequently void warranty coverage.
  • Each SDK Systems solution is tested in its final configuration prior to delivery to customer using SDK Systems software.
  • Any systems returned to SDK Systems for repair that have been altered from its original configured state will result in the addition of the original software for testing.
  • As a result, any settings added/altered by the customer may be lost.
  • It is suggested that each customer backup a copy of their settings prior to sending the unit in for repair.
  • In some cases it may be necessary to remove certain new hardware configurations to bring the system back to its original configuration in order to make it functional.
  • SDK Systems will not be held responsible for any damage of non-operating customizations in these cases.
  • Any configured items added to the system will not be tested and SDK Systems will not be held responsible for the operation of customer additions that were not part of the original sale configuration.
  • It is the customer’s discretion to remove any/all customized configurations prior to sending the unit to SDK Systems for repair.
  • Any damage done to the system while alteration/customization is taking place will void any warranty.
  • It is also mandatory for any and all work being done to these systems be completed in ESD (electro-static discharge) safe environment to prevent any shock damage, which will also void the warranty.